Remote Healthcare Self-Pay Collections Specialist

Cognizant; Phoenix (AZ); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays and PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay professional to support patients with outstanding balances while delivering high-quality service.

This remote role allows qualified applicants in the United States to contribute to collections efforts, coordinate with hospitals, and apply HIPAA/TCPA guidelines to protect patient information while helping clients recover payments.

Qualifications

• Minimum one year collections experience in healthcare with patients.
• Familiarity with HIPAA and TCPA guidelines.

Responsibilities

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned.

Skills

Collections experience

HIPAA/TCPA knowledge

Outbound/inbound calling

Communication skills

Education

High school diploma or GED

Tools

Epic

Job description

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay professional to support patients with outstanding balances while delivering high-quality service.

This remote role allows qualified applicants in the United States to contribute to collections efforts, coordinate with hospitals, and apply HIPAA/TCPA guidelines to protect patient information while helping clients recover payments.