Remote Healthcare Collections Specialist - Self-Pay

Cognizant; Helena (MT); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

401(k) Plan

Disability Insurance

Parental Leave

Stock Purchase Plan

Job summary

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay specialist to help patients settle outstanding balances with empathy and accuracy. You will handle inbound calls, discuss payment options, and record updates while following HIPAA and TCPA guidelines.

This remote role supports healthcare clients across the United States with a focus on high-quality customer service and compliant debt collection. Training and benefits are provided where eligible.

Qualifications

• High school diploma or GED.
• Minimum one year of healthcare collections experience.
• Minimum one year experience with Epic software.

Responsibilities

• Handle inbound calls to arrange debt repayment per guidelines.
• Apply HIPAA and TCPA guidelines on every call.
• Ensure statements are sent; request statements when needed.
• Resolve patient disputes by gathering information and escalating.
• Make outbound calls as needed.
• Support additional duties as assigned.

Skills

Collections experience

HIPAA compliance

Epic software

Education

High School Diploma or GED

Tools

Epic

Job description

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay specialist to help patients settle outstanding balances with empathy and accuracy. You will handle inbound calls, discuss payment options, and record updates while following HIPAA and TCPA guidelines.

This remote role supports healthcare clients across the United States with a focus on high-quality customer service and compliant debt collection. Training and benefits are provided where eligible.