Remote Healthcare Collections Specialist - Self-Pay

Cognizant; Madison (WI); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay to assist hospital clients by guiding patients through outstanding balances while delivering excellent service. You will work with HIPAA and TCPA guidelines and maintain accurate account records.

The role supports remote work within the United States, with standard hours and a focus on financial recovery and customer care. Training and collaboration with multiple teams are emphasized.

Qualifications

• High school diploma or GED required.
• Minimum one year of healthcare collections experience.
• Minimum one year of experience with Epic software.

Responsibilities

• Handle inbound calls as a hospital representative to arrange debt repayment following client guidelines.
• Understand and apply HIPAA and TCPA guidelines on every call.
• Ensure required statements are sent for accounts and request statements as needed.
• Manage patient disputes by collecting pertinent information and escalating when necessary.
• Assist with outbound calls when required.
• Perform other tasks as assigned.

Skills

HIPAA guidelines

TCPA guidelines

Healthcare collections

Inbound/outbound calls

Education

High school diploma or GED

Associate’s degree

Tools

Epic software

Job description

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay to assist hospital clients by guiding patients through outstanding balances while delivering excellent service. You will work with HIPAA and TCPA guidelines and maintain accurate account records.

The role supports remote work within the United States, with standard hours and a focus on financial recovery and customer care. Training and collaboration with multiple teams are emphasized.