Remote Healthcare Call Center Specialist – Member Support

VXI Global Solutions; Topeka (KS); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Full health benefits (medical, dental,

Vision coverage)

Work from home options

Career growth opportunities

Inclusive workplace

Job summary

VXI Global Solutions seeks a Healthcare Call Center Representative in Topeka, KS, to support members, providers, and patients with health plan information. You will document interactions, navigate CRM/EMR systems, and adhere to HIPAA and compliance guidelines while delivering outstanding service.

The role requires at least 2 years in customer service or healthcare interactions, a high school diploma, and strong communication, typing, and problem-solving skills.

Qualifications

• Excellent written and verbal communication.
• Ability to analyze and resolve customer issues.
• Familiarity with health insurance terminology (HIPAA, PHI).
• Proven typing speed of at least 35 WPM with ≤5% error.

Responsibilities

• Handle inquiries from members, providers, and patients.
• Document interactions and resolve issues with integrity and privacy.
• Explain plan benefits, networks, and coverage policies.
• Meet KPIs such as call handling and first contact resolution.

Skills

Communication skills

Problem solving

Typing speed

Verbal communication

Education

High School Diploma or GED

Tools

CRM systems

EMR/EHR

Ticketing platforms

Job description

VXI Global Solutions seeks a Healthcare Call Center Representative in Topeka, KS, to support members, providers, and patients with health plan information. You will document interactions, navigate CRM/EMR systems, and adhere to HIPAA and compliance guidelines while delivering outstanding service.

The role requires at least 2 years in customer service or healthcare interactions, a high school diploma, and strong communication, typing, and problem-solving skills.