Remote Healthcare Support Specialist

Gainwell Technologies; United States; À distance; USD 24 000 - 34 000; Plein temps

Résumé du poste

Gainwell Technologies is seeking a Remote Call Center Representative (US) to join a team delivering compassionate, accurate assistance to members and clients. You will handle inquiries, document interactions, and strive to meet SLAs while maintaining security and quality standards.

Ideal candidates have a high school diploma, 2+ years in call center or customer service, and proficiency with Microsoft Outlook, Word, and Excel. Healthcare or insurance experience is a plus.

Qualifications

• High school diploma or GED required.
• 2+ years of call center or customer service experience preferred.
• Experience in healthcare or insurance environment is a plus.
• Strong customer service orientation with excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, and Excel; familiarity with help desk or CRM systems is a plus.

Responsabilités

• Answer incoming calls and provide courteous, professional, and knowledgeable assistance.
• Follow established quality guidelines and security procedures during every customer interaction.
• Use designated systems and available resources to research account information and answer customer questions accurately.
• Resolve basic inquiries and escalate complex matters to the appropriate team members when needed.
• Accurately document customer interactions and update account histories.
• Follow up as appropriate to confirm that customer inquiries or requests have been resolved.
• Meet established service-level agreements, quality standards, and productivity expectations.
• Collaborate with team members, management, and other stakeholders to resolve customer inquiries.
• Identify and recommend opportunities to improve procedures, workflows, and the customer experience.

Connaissances

Customer service

Communication skills

MS Office

Formation

High school diploma or GED

Outils

CRM systems

Description du poste

Gainwell Technologies is seeking a Remote Call Center Representative (US) to join a team delivering compassionate, accurate assistance to members and clients. You will handle inquiries, document interactions, and strive to meet SLAs while maintaining security and quality standards.

Ideal candidates have a high school diploma, 2+ years in call center or customer service, and proficiency with Microsoft Outlook, Word, and Excel. Healthcare or insurance experience is a plus.