Remote Healthcare Billing Support Specialist

IKS Health Limited.; United States; Remote; USD 25,000 - 26,000; Full time

Job summary

IKS Health is seeking a Customer Service Representative for a fully remote role, delivering Contact Center Support to clients' Early Out Service patients and supporting 9 AM to 6 PM CST (10 AM to 7 PM EST) Monday through Friday.

The base pay ranges from $18.00 to $19.00 per hour, with benefits after 3 months of employment; a 1-month training period counts toward the start of employment. Excellent communication and confidentiality are essential.

Qualifications

• Must be available to work 9 AM to 6 PM CST (10 AM to 7 PM EST).
• High-speed home internet (NOT Cell-based internet) required.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.

Responsibilities

• Responsible for consistently meeting production standards for inbound and outbound calls.
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service.
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Detail oriented

Team collaboration

Education

High School Diploma or equivalent

Job description

IKS Health is seeking a Customer Service Representative for a fully remote role, delivering Contact Center Support to clients' Early Out Service patients and supporting 9 AM to 6 PM CST (10 AM to 7 PM EST) Monday through Friday.

The base pay ranges from $18.00 to $19.00 per hour, with benefits after 3 months of employment; a 1-month training period counts toward the start of employment. Excellent communication and confidentiality are essential.