Customer Service Representative Onsite - Part Time: Mon/Tues/Fri.

IKS Health Limited.; Coppell (TX); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

On-site work environment

Paid training

Incentive bonus and recognition

Job summary

IKS Health seeks individuals for an on-site patient contact center role handling billing inquiries with professionalism and confidentiality. The position emphasizes payer questions, insurance benefits, and past-due balances while delivering top-notch customer service.

Training is comprehensive and fully paid for four weeks, with a Monday–Friday schedule before transitioning to a part-time role. The company offers incentives and opportunities for career growth onsite in Texas.

Qualifications

• Excellent organization, customer service and communication skills.
• Moderate computer proficiency including Microsoft Office and/or Google Suite Tools.
• Problem solving, good judgment, attention to detail and follow-through are a must.
• Ability to multi-task and work within multiple systems at the same time.
• Able to work with little or no supervision.

Responsibilities

• Communicate with patients via inbound and outbound phone calls.
• Provide knowledgeable answers to questions regarding medical bills and accounts.
• Understand and adhere to HIPAA and compliance requirements.
• Provide excellent customer service and timely responses to questions about benefits, billing, claims, payments, etc.
• Review insurance Explanation of Benefits to determine patient responsibility and write-offs.
• Explain charges and communicate policies regarding patient financial care services and resources.

Skills

Organizational skills

Customer service

Communication skills

Multitasking

Independent work

Tools

Microsoft Office

Google Suite

Job description

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

• We are an on-site Patient Contact Center environment.
• Individual performance measurement while working within a team atmosphere
• Comprehensive fully-paid 4 week training program participation required Monday-Friday before transitioning to part-time role.
• Variable incentive bonus and recognition programs
• Opportunities for career growth

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

• We are an on-site Patient Contact Center environment.
• Individual performance measurement while working within a team atmosphere
• Comprehensive fully-paid 4 week training program participation required Monday-Friday before transitioning to part-time role.
• Variable incentive bonus and recognition programs
• Opportunities for career growth

Position Overview

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.

Responsibilities:

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

Required:

• Excellent organization, customer service and communication skills
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
• Problem solving skills, good judgment, attention to detail, and follow-through are a must
• Ability to multi-task and work within multiple systems at the same time.
• Able to work with little or no supervision

Preferred:

• Experience in customer service (1 year)
• Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
• On-site patient contact center (call center) experience (1 year)

Job Type: Part-time, On-site - Monday/Tuesday/Friday schedule 8:00 AM to 4:30 PM CST with paid training

Compensation and Benefits:

The pay range for this position is $18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.