Remote Healthcare Customer Support Specialist

IKS Health Limited.; United States; Remote; USD 25.000 - 26.000; Vollzeit

Zusammenfassung

IKS Health is hiring a remote Customer Service Representative to provide Contact Center support for Early Out Service patients. The role runs 11 AM to 8 PM PST (2 to 11 PM EST), with a starting pay of $19.00 per hour plus benefits after 3 months of employment and one month of training counting toward employment start.

The position requires meeting production and quality standards, handling medical billing inquiries, processing payments, and collaborating with teammates.

Qualifikationen

• High School Diploma or equivalent.
• Excellent written and verbal communication.
• Strong interpersonal and organizational skills.
• Ability to work remotely with reliable high-speed internet.

Aufgaben

• Handle inbound and outbound calls while meeting production standards.
• Consistently meet quality assurance standards.
• Protect customer information by following policies and maintaining confidentiality.
• Assist callers with medical billing questions, financial assistance programs, setting up payment plans, and processing payments.
• Schedule call backs as needed and be a collaborative team member.
• Maintain knowledge of services and information systems and participate in education opportunities.

Kenntnisse

Communication skills

Interpersonal skills

Time management

Multi-tasking

Ausbildung

High School Diploma

Jobbeschreibung

IKS Health is hiring a remote Customer Service Representative to provide Contact Center support for Early Out Service patients. The role runs 11 AM to 8 PM PST (2 to 11 PM EST), with a starting pay of $19.00 per hour plus benefits after 3 months of employment and one month of training counting toward employment start.

The position requires meeting production and quality standards, handling medical billing inquiries, processing payments, and collaborating with teammates.