Remote Healthcare Billing & Support Specialist

HealthCare Business Services Inc.

Nashville (TN)

Hybrid

USD 36,000 - 60,000

Full time

14 days+

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Job summary

HealthCare Business Services Inc. seeks a Customer Service Representative for RevCycle to deliver excellent patient and payer support, handling inbound/outbound calls and written inquiries while resolving billing and insurance questions with empathy and accuracy.

The role requires navigating multiple systems, explaining options, and adhering to client guidelines and privacy rules. Work-from-home flexibility is available, with an August training class and opportunities to grow within the

Qualifications

Prior work experience in a call center and healthcare customer service setting is preferred.
Familiarity with Artiva and Cerner Soarian applications is preferred; EPIC is a plus.
Working knowledge of medical billing and coding is preferred.
Ability to communicate clearly, both verbally and in writing, with proper grammar and telephone etiquette.

Responsibilities

Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
Make outbound calls and take inbound calls from patients to resolve balances on accounts awaiting payment.
Answer complex billing and insurance questions (deductibles, co-insurance, co-pays, denials, coding disputes).
Review financial information and recommend payment options or assistance programs per client guidelines.
Manage objections and discuss payment resources with customers, following client scripts and policies.