Remote Healthcare Customer Support Specialist

Five Star; Huntsville (AL); Hybrid; USD 19,000 - 23,000; Full time

Job summary

Five Star is seeking a customer service representative to support patients with compassionate, reliable service across multiple channels. You will handle inbound calls, assist with refilling medications, check on referrals, send messages to doctors, and confirm appointments.

This remote role is open to residents of AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Excellent attention to detail
• Must be 18years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
• Submit the form to show documentation of the call.
• Multitask using several screens and programs during patient/customer interactions
• One must be able to type and talk at the same time in order to document the call.
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Must be able to be empathetic to the patient and their needs.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Remote work

Quick learner

Phone skills

Active listening

Attention to detail

Age 18+

Background check

Job description

Five Star is seeking a customer service representative to support patients with compassionate, reliable service across multiple channels. You will handle inbound calls, assist with refilling medications, check on referrals, send messages to doctors, and confirm appointments.

This remote role is open to residents of AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.