Remote Healthcare Appointment Specialist

Spectraforce Technologies, Inc.; Jacksonville (FL); À distance; USD 17 000 - 25 000; Temps partiel

Résumé du poste

Spectraforce Technologies, Inc. is seeking an Appointment Coordinator for a 3+ month remote assignment in Florida. The role supports callers, schedules appointments, and routes inquiries to the appropriate team while documenting interactions for process improvements.

The ideal candidate will have 0-2 years in a coordinator role, strong MS Office and WebTop skills, and excellent communication. This position emphasizes accuracy, teamwork, and responsive service during peak periods.

Qualifications

• 0-2 years of professional experience preferably within Coordinator role.
• High school diploma or GED.

Responsabilités

• Engage with callers and ask questions to understand the reason for their call.
• Determine the needs of the caller and route to the appropriate team (sales, service, care).
• Use a computer, laptop and iPad to document and track calls and outcomes in tools.
• Utilize MS Office applications (Word, Excel, Outlook) and WebTop for daily tasks.
• Document calls, reasons for calling, personal information and outcomes accurately.
• Explain time frames or next steps to callers with clear communication.
• Answer calls, draft emails for agents, check voicemail, and distribute messages.
• Schedule appointments and confirm dates, coordinating with supervisors and staff.
• Input data into systems and ensure scheduling maximizes visitor throughput.

Connaissances

Written and verbal communication

Organization and attention to detail

MS Office proficiency

WebTop tools

Keyboarding

Customer service

Formation

High school diploma or GED

Outils

MS Office

WebTop

Lync

iPad

Outlook

Description du poste

Spectraforce Technologies, Inc. is seeking an Appointment Coordinator for a 3+ month remote assignment in Florida. The role supports callers, schedules appointments, and routes inquiries to the appropriate team while documenting interactions for process improvements.

The ideal candidate will have 0-2 years in a coordinator role, strong MS Office and WebTop skills, and excellent communication. This position emphasizes accuracy, teamwork, and responsive service during peak periods.