Strategic Client Success Manager

Luminare Health Benefits Inc.; United States; Remote; USD 90,000 - 168,000; Full time

Job summary

Luminare Health is seeking a Client Management Senior Specialist to retain and grow our book of business and exceed client expectations for service excellence. You will act as a champion for your clients, influencing teams to deliver results and managing the client lifecycle from implementation through renewal.

This role supports 12–20 clients, engages with senior executives, and collaborates with sales during finalist presentations.

Qualifications

• Bachelor’s Degree and 5 years of TPA or health insurance industry experience OR High School diploma and 9 years of client management experience in a similar TPA/health insurance environment with client-facing responsibilities.
• Understanding of self-funding and employee benefit plans (stop loss understanding a plus).
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, ACA, etc.).
• Ability to travel is required (up to 25%).

Responsibilities

• Build and maintain consultative and strategic partnerships with assigned book of business from implementation through ongoing problem resolution, upsell, and renewal activities.
• Manage 12–20 clients with senior management-level contact and collaboration with brokers and sales executives.
• Present to potential clients during finalist presentations and support client management initiatives.

Skills

Travel up to 25%

Presentation skills

Written and verbal communication

Organizational skills

Analytical and problem-solving

Time management

Executive interaction

Education

Bachelor’s Degree

High School diploma

Job description

Luminare Health is seeking a Client Management Senior Specialist to retain and grow our book of business and exceed client expectations for service excellence. You will act as a champion for your clients, influencing teams to deliver results and managing the client lifecycle from implementation through renewal.

This role supports 12–20 clients, engages with senior executives, and collaborates with sales during finalist presentations.