Remote Client Relationship Manager

Luminare Health; United States; Remote; USD 58,000 - 109,000; Full time

Benefits offered by this job

Health benefits

401(k) / Pension plan

Paid time off

Paid parental leave

Disability insurance

Wellness programs

Job summary

Luminare Health seeks an Associate Client Manager to oversee the client relationship from implementation through renewal, handling problem resolution and coordination with sales for new groups. The ACM typically manages 15–20 clients, supporting groups under 300 employees, with some assistance from a Client Coordinator.

Role requires maintaining senior-level contact with client benefits teams and broker partners, and driving client satisfaction and retention through collaboration with Sales and

Qualifications

• Bachelor’s Degree in any field and 2 years of client management experience or equivalent in a TPA/insurance environment.
• Willingness to travel up to 10%.
• Must be results oriented with strong interpersonal and communication skills.
• Strong presentation, organizational, analytical and time management abilities.

Responsibilities

• Manage overall client relationship from implementation to renewal.
• Coordinate with sales on small groups and acts as primary liaison with Benefits, HR, and broker partners.
• Maintain senior-level contact and ensure client satisfaction and retention.
• Handle internal projects supporting client management and growth.

Skills

Bachelor's Degree/2 yrs client mgmt

Travel up to 10%

Results oriented

Strong interpersonal skills

Strong presentation skills

Organizational and analytical skills

Education

Bachelor’s Degree

High school diploma or GED

Job description

Luminare Health seeks an Associate Client Manager to oversee the client relationship from implementation through renewal, handling problem resolution and coordination with sales for new groups. The ACM typically manages 15–20 clients, supporting groups under 300 employees, with some assistance from a Client Coordinator.

Role requires maintaining senior-level contact with client benefits teams and broker partners, and driving client satisfaction and retention through collaboration with Sales and