Remote Health Services Training & Development Manager

Planned Parenthood North Central States; Lincoln (NE); Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid time off

403(b) retirement plan

Job summary

Planned Parenthood North Central States is seeking a Health Services Training and Development Manager (Remote within IA, MN, NE) to lead the Training Team and drive learning initiatives across the affiliate. The role emphasizes building a culture of learning, onboarding new staff, and ensuring staff adherence to health service standards.

The position requires supervisory experience, travel within the region, and flexibility to work non-traditional hours to support health center operations and

Qualifications

• Post-secondary education in business, human services, public health, nursing related area, or 2-4 years equivalent experience.
• Two years of experience working in a clinic or outpatient setting.
• Two years supervisory/management experience.
• Experience working with confidential information.
• Must have the ability and willingness to travel as needed within PPNCS.
• Must have the ability to work flexible hours that match the health center hours, which may include evenings and weekends.
• Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.)

Responsibilities

• Leads Training Team in the development of a culture that fosters positive attitudes and trust among staff to achieve health center goals and objectives. Assists all staff in creating and maintaining a team-based health center plan to meet PPNCS goals and objectives. Holds all Training Team accountable to specific measurable customer service standards.
• Maintains an innovative perspective and approach to implementing an effective training program.
• Supports and leads team through changes in the business. Serves as a role model to staff and peers in business ethics, integrity, customer service and service recovery.
• Responsible for the day-to-day management of all Training Team activities.
• Facilitates the development of written training materials and procedural guides; works with Health Services Leadership to catalog and update written materials in designated Knowledge Based System.
• Monitors and ensures compliance with our Standard Operating Procedures and Medical Standards and Guidelines, as well as HIPAA, CLIA, OSHA, and any other regulatory agencies.
• Reinforces a patient-centered service model, by mentoring staff, and setting an example by creating an environment that stresses responsive service delivery. Anticipates customer needs and assures all staff maintain customer service standards. Responds to customers in a courteous and timely manner.
• Promotes a safe and inclusive environment in the office and in clinic, promoting the appreciation of all forms of diversity.
• Responsible for hiring, training, and management of Training Team staff. Responsible for ongoing training, staff development and staff meetings, to ensure all staff are aware of all new and revised PPNCS policies and procedures. Monitors and evaluates staff in their daily performance.
• Takes proactive steps to resolve staff issues quickly and efficiently using ongoing, continual feedback. In consultation with Human Resources, responsible for staff performance plans and disciplinary actions.
• Analyzes, prepares and submits all necessary reports and ensures that these reports are done accurately and in a timely manner. Submits additional reports as requested and meets deadlines.
• Develops, implements, and monitors Training Team financial plan. Monitors monthly financial statements against operating plan for fluctuations in revenue and expenses and assures performance goals are met. Is accountable for expenditures including, but not limited to: salaries, travel expenses, office supplies, and training materials.
• Assists and collaborates with health centers to utilize process improvement tools, implement activities to achieve health center goals and objectives, and evaluates results.
• Assists staff with maintaining health center flow, performing various staff functions as needed where licensure is not required (e.g. working at the front desk, rounding on patients, stocking and cleaning rooms etc.) at least one shift per month to maintain an understanding of health center flow and stakeholder needs from a training and development perspective.
• Manages training and orientation schedules in collaboration with the Staffing Team.
• Works to advance all the medical services provided at PPNCS health centers including family planning, reproductive health services, abortion services, contraceptive services, vasectomies and transgender care.
• Coordinates and oversees training components of implementation projects and initiatives with Health Services.
• Functions in the role of Project Manager on initiatives and work groups as assigned through Health Services.

Job description

Planned Parenthood North Central States is seeking a Health Services Training and Development Manager (Remote within IA, MN, NE) to lead the Training Team and drive learning initiatives across the affiliate. The role emphasizes building a culture of learning, onboarding new staff, and ensuring staff adherence to health service standards.

The position requires supervisory experience, travel within the region, and flexibility to work non-traditional hours to support health center operations and