Remote Health Plan Support Specialist

University of Utah Health Plans; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

University of Utah Health Plans is seeking a remote call center representative to assist members and providers with inquiries about benefits, eligibility, and network status. This role emphasizes accurate documentation and clear communication while handling calls in a fast-paced environment.

The position requires strong computer skills, at least one year in customer service, and a commitment to one-call resolution from a remote daytime shift (10:30am–7:00pm).

Qualifications

• 1 year of customer service experience required.
• Strong computer competency and communication skills.
• Detail-oriented with problem-solving abilities.
• Remote work setup with day shift hours (10:30am–7:00pm).
• Sedentary office setting with minimal physical exertion.

Responsibilities

• Answer phone inquiries from members and providers in a call center environment.
• Explain claims adjudication, benefits, eligibility, and provider network status.
• Resolve problems and document calls for one-call resolution.

Skills

Customer service

Communication skills

Computer literacy

Problem solving

Attention to detail

Job description

University of Utah Health Plans is seeking a remote call center representative to assist members and providers with inquiries about benefits, eligibility, and network status. This role emphasizes accurate documentation and clear communication while handling calls in a fast-paced environment.

The position requires strong computer skills, at least one year in customer service, and a commitment to one-call resolution from a remote daytime shift (10:30am–7:00pm).