Remote Healthcare Support Specialist

UnitedHealth Group; Dallas (TX); Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is seeking a Customer Support Specialist to support the healthcare system through accurate provider communication, call management, and audit-related processes. The role emphasizes outbound calls, inbound triage, and post-payment audit processing with professional customer service.

This is a full-time remote position within the United States, with 8-hour shifts between 8:00 am and 5:00 pm CST and potential overtime. Training will be provided.

Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience in healthcare, health insurance, medical billing, or provider services environment
• 1+ years of call center experience or high-volume call handling in a remote environment
• Experience with Word, Excel, and Outlook

Responsibilities

• Make outbound provider calls (average of 45 calls per day) related to provider reporting
• Participate in daily inbound call management, scheduling, and escalation processes
• Document and correct inaccurate provider contact and address information
• Coordinate and process provider requests professionally within required turnaround times
• Follow up with providers to obtain outstanding medical records and ensure data accuracy
• Document communications and outcomes in internal systems
• Perform additional duties to support team goals and business objectives

Skills

Customer service

Call handling

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

UnitedHealth Group is seeking a Customer Support Specialist to support the healthcare system through accurate provider communication, call management, and audit-related processes. The role emphasizes outbound calls, inbound triage, and post-payment audit processing with professional customer service.

This is a full-time remote position within the United States, with 8-hour shifts between 8:00 am and 5:00 pm CST and potential overtime. Training will be provided.