Health Plans Customer Service Advocate (Fully Remote)

University of Utah Health Plans; United States; Remote; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

University of Utah Health Plans is seeking a remote call center representative to assist members and providers with inquiries about benefits, eligibility, and network status. This role emphasizes accurate documentation and clear communication while handling calls in a fast-paced environment.

The position requires strong computer skills, at least one year in customer service, and a commitment to one-call resolution from a remote daytime shift (10:30am–7:00pm).

Qualifikationen

• 1 year of customer service experience required.
• Strong computer competency and communication skills.
• Detail-oriented with problem-solving abilities.
• Remote work setup with day shift hours (10:30am–7:00pm).
• Sedentary office setting with minimal physical exertion.

Aufgaben

• Answer phone inquiries from members and providers in a call center environment.
• Explain claims adjudication, benefits, eligibility, and provider network status.
• Resolve problems and document calls for one-call resolution.

Kenntnisse

Customer service

Communication skills

Computer literacy

Problem solving

Attention to detail

Jobbeschreibung

• Patient-focused organization enhancing health through care, research, and education.
• Integrated academic health system with five hospitals and over 1,600 providers.

Responsibilities:

• Answer phone inquiries from members and providers in a call center environment.
• Explain claims adjudication, benefits, eligibility, and provider network status.
• Resolve problems and document calls for one-call resolution.

Qualifications:

• One year of customer service experience required.
• Strong computer competency and communication skills.
• Detail-oriented with problem-solving abilities.
• Sedentary office setting with minimal physical exertion.
• Remote setup with day shift hours from 10:30am to 7:00pm.

University of Utah Health Plans

University of Utah Health is an integrated academic healthcare system with five hospitals, eleven community health centers, and a health plan serving over 200,000 members. It is nationally ranked for research and quality, with over 2 million patient visits annually and a culture of collaboration, excellence, and respect.