Remote Health Insurance Support Specialist (Entry-Level)

Morley; Indiana; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Full-time with benefits

Paid time off

Training provided

Leadership development program

Team environment

Job summary

Morley is seeking a remote customer service associate to support health insurance inquiries from Kentucky residents. This full-time role emphasizes empathy, accuracy, and clear communication while handling benefits, eligibility and payments via phone and email.

Work-from-home setup requires a distraction-free space and reliable internet. The role includes benefits, PTO, training, and a leadership development program as part of Morley’s team environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience.
• Able to pass pre-employment background check and drug screen.
• Must be available during posted operating hours.

Responsibilities

• Research and answer questions about benefits, eligibility and payments.
• Provide accurate information to customers and managers.
• Create and send service updates and communications.
• Route or escalate inquiries when needed.
• Explain policies and benefit details clearly.
• Document interactions in the tracking system.
• Handle inbound and outbound calls, chats and emails professionally.

Skills

Clear communication

Verbal communication

Active listening

Empathy

Time management

Multitasking

Basic math

Typing speed 30+wpm

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is seeking a remote customer service associate to support health insurance inquiries from Kentucky residents. This full-time role emphasizes empathy, accuracy, and clear communication while handling benefits, eligibility and payments via phone and email.

Work-from-home setup requires a distraction-free space and reliable internet. The role includes benefits, PTO, training, and a leadership development program as part of Morley’s team environment.