Remote Customer Service Advisor - Full-Time with Benefits

Comunidade Metodista; Indianapolis (IN); Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Full-time role with benefits

Paid time off

Comprehensive training

Leadership development program

Supportive team

Job summary

Morley is seeking a Work at Home Customer Service Advisor to support customers, providers and beneficiaries with health insurance questions from Indiana residents. You will learn processes to confidently assist callers via phone and email, applying empathy and problem-solving to resolve issues.

The role offers full-time hours, comprehensive training, and benefits, with opportunities for growth through a leadership development program and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Two+ years in customer service, call center experience preferred.
• Typing speed of 30+ words per minute.
• Able to work in a dynamic, changing environment.

Responsibilities

• Assist customers, providers and beneficiaries with benefits and insurance questions.
• Relay clear information to customers and managers.
• Initiate status reports or service recovery letters as needed.
• Route inquiries to appropriate teams when necessary.
• Educate customers and teammates on relevant policies and benefits.
• Document interaction details in the tracking system.

Skills

Excellent communication

Analytical thinking

Typing 30+ wpm

Empathy and listening

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Job description

Morley is seeking a Work at Home Customer Service Advisor to support customers, providers and beneficiaries with health insurance questions from Indiana residents. You will learn processes to confidently assist callers via phone and email, applying empathy and problem-solving to resolve issues.

The role offers full-time hours, comprehensive training, and benefits, with opportunities for growth through a leadership development program and a supportive team environment.