Remote Health Insurance Support Advisor - Entry Level

Morley; Wisconsin; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time role with benefits

Paid time off

Training provided

Leadership development program

Team environment

Job summary

Morley is hiring for a remote Wisconsin-based customer service role. You will handle health insurance questions from customers via phone and email in a structured contact center environment.

The role involves assisting with benefits, eligibility and payments, documenting interactions, and delivering courteous, professional service. Training is provided and benefits accompany full-time employment.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.
• Ability to pass pre-employment background check and drug screen.
• Availability across multiple time zones with set hours.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, and other issues.
• Provide accurate information to customers, managers and clients.
• Document each interaction clearly in the tracking system.
• Create and send status updates or service recovery communications.
• Offer timely solutions through inbound and outbound conversations (phone, chat, email).

Skills

Clear communication

Empathy

Active listening

Multitasking

Time management

Basic math

Basic computer skills

Typing 30+ wpm

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is hiring for a remote Wisconsin-based customer service role. You will handle health insurance questions from customers via phone and email in a structured contact center environment.

The role involves assisting with benefits, eligibility and payments, documenting interactions, and delivering courteous, professional service. Training is provided and benefits accompany full-time employment.