Work at Home Customer Service Advisor (Wisconsin residents)

Morley; Mississippi; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time role with benefits

Paid time off

Training provided

Job summary

Morley is seeking a remote-based Health Insurance Customer Service Associate for Wisconsin residents. This full-time, early-career role focuses on answering questions from customers, providers, and beneficiaries via phone and email about benefits, eligibility, and payments.

You will listen attentively, show empathy, and calmly manage each interaction while navigating multiple systems to provide accurate guidance. Training is provided, with benefits and PTO included.

Qualifications

• Customer service mindset and ability to listen actively.
• Empathy and clear communication with customers.
• Ability to work in a structured contact center environment.

Responsibilities

• Handle health insurance questions from customers, providers, and beneficiaries via phone and email.
• Listen, empathize, and determine next steps for each situation.
• Navigate multiple computer systems and resources to resolve questions.

Job description

About The Role

Role: Remote – Wisconsin residents | Full-time early career role

This is a work-from-home customer service role in a structured contact center environment.

You’ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.

You’ll need to listen carefully, empathize and evaluate each situation to determine next steps – while staying calm and focused across interactions.

During calls, you’ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.

Pay Transparency

This position starts at $14 per hour.

Why Apply

• Full-time role with benefits
• Paid time off
• Training provided