Remote Health Insurance Support Advisor

Morley; Georgia; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Benefits from employer

Paid time off

Training provided

Leadership development program

Team environment

Job summary

Morley, a remote employer, is seeking a Georgia-resident, full-time customer service associate to handle health insurance questions by phone and email. You will navigate multiple systems, document interactions, and provide accurate benefit and eligibility information with empathy and professionalism.

The role requires steady availability within listed hours, a calm demeanor for sensitive conversations, and a willingness to follow established processes.

Qualifications

• Clear written and verbal communication.
• Able to review in-depth info and reach logical conclusions.
• Basic math skills for payment-related questions.
• Empathy and dependability.
• Strong listening, organization, multitasking and time management.
• Ability to work in a changing environment.
• Basic computer skills, including Microsoft Office.
• Typing speed of 30+ words per minute.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
• Provide accurate information to customers, managers and clients
• Create and send status updates or service recovery communications
• Route or elevate inquiries when needed
• Explain policies, procedures and benefit details
• Document each interaction clearly in the tracking system
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Skills

Clear communication

Active listening

Empathy

Multitasking

Microsoft Office

Typing 30 wpm

Customer service experience

Education

High school diploma or equivalent

Job description

Morley, a remote employer, is seeking a Georgia-resident, full-time customer service associate to handle health insurance questions by phone and email. You will navigate multiple systems, document interactions, and provide accurate benefit and eligibility information with empathy and professionalism.

The role requires steady availability within listed hours, a calm demeanor for sensitive conversations, and a willingness to follow established processes.