Remote Health Insurance Support Advisor

Morley Companies, Inc.; Kentucky; Remote; USD 15,911 - 22,661; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) with match

Flexible spending account (FSA)

Life insurance

Job summary

Morley is seeking a remote customer service representative for Ohio residents, full-time early career role. You will handle health insurance questions from customers, providers and beneficiaries via phone and email in a structured contact center.

You will listen, empathize, and guide customers through benefits, eligibility and payments, using multiple systems and channels. The role includes steady call volume, training, benefits, PTO, and a supportive team environment.

Qualifications

• Clear written and verbal communication
• Empathy and dependability
• Strong listening, organization, multitasking and time management
• Basic math skills for payment questions

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
• Provide accurate information to customers, managers and clients
• Create and send status updates or service recovery communications
• Route or elevate inquiries when needed
• Explain policies, procedures and benefit details
• Document each interaction clearly in the tracking system
• Offer timely solutions through inbound and outbound conversations (phone, chat, email) with a positive attitude

Skills

Clear communication

Empathy

Good listening

Microsoft Office

Typing 30+ wpm

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Morley is seeking a remote customer service representative for Ohio residents, full-time early career role. You will handle health insurance questions from customers, providers and beneficiaries via phone and email in a structured contact center.

You will listen, empathize, and guide customers through benefits, eligibility and payments, using multiple systems and channels. The role includes steady call volume, training, benefits, PTO, and a supportive team environment.