Remote Health Insurance Support Specialist

Morley; Indiana (PA); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Benefits package

Paid time off

Training provided

Leadership development

Team environment

Job summary

Morley is seeking a remote-based customer service professional to handle health insurance inquiries via phone and email from Kentucky residents. This full-time early career role focuses on empathy, clear communication and accurate information delivery while navigating multiple computer systems.

You will respond to benefits, eligibility and payment questions, document interactions and provide timely solutions across channels, in a structured contact center environment. Training is provided.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.
• Ability to pass a pre-employment background check and drug screen.

Responsibilities

• Research and handle questions about benefits, eligibility, payments and other issues.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or escape inquiries when needed.
• Explain policies, procedures and benefit details.
• Document each interaction clearly in the tracking system.
• Offer timely and accurate solutions through inbound and outbound conversations.

Skills

Clear communication

Critical thinking

Basic math

Empathy

Listening skills

Organization

Multitasking

Adaptability

MS Office

Typing 30 wpm

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is seeking a remote-based customer service professional to handle health insurance inquiries via phone and email from Kentucky residents. This full-time early career role focuses on empathy, clear communication and accurate information delivery while navigating multiple computer systems.

You will respond to benefits, eligibility and payment questions, document interactions and provide timely solutions across channels, in a structured contact center environment. Training is provided.