Remote Health Insurance Support Agent

Morley; South Carolina; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Full-time role with benefits

Paid time off

Training provided

Leadership development program

Team environment with experienced Cown

Job summary

Morley is seeking a remote customer service associate to handle health insurance questions from customers, providers and beneficiaries via phone and email. This full-time role requires empathy, clear communication and the ability to navigate multiple systems while delivering accurate information and timely responses.

You will work from home with structured schedules, comprehensive benefits, training and opportunities for leadership development in a supportive team environment.

Qualifications

• Clear written and verbal communication required.
• Ability to review in-depth info and reach logical conclusions.
• Basic math skills for payment-related questions.
• Empathy and dependability.
• Strong listening, organization, multitasking and time management.
• Ability to work in a changing environment.
• Basic computer skills, including Microsoft Office.
• Typing speed of 30+ words per minute.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or elevate inquiries when needed.
• Explain policies, procedures and benefit details.
• Document each interaction clearly in the tracking system.
• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email).

Skills

Clear communication

Empathy

Multitasking

Adaptability

Typing 30 wpm

Attention to detail

Customer service mindset

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is seeking a remote customer service associate to handle health insurance questions from customers, providers and beneficiaries via phone and email. This full-time role requires empathy, clear communication and the ability to navigate multiple systems while delivering accurate information and timely responses.

You will work from home with structured schedules, comprehensive benefits, training and opportunities for leadership development in a supportive team environment.