Remote Health Insurance Support Specialist

Morley; Georgia; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time role

Benefits

Paid time off

Training provided

Leadership development

Team environment

Job summary

Morley is seeking a remote Georgia-based customer service associate for a full-time early career role. You will handle health insurance questions from customers, providers and beneficiaries via phone and email, practicing empathy and clear communication in a structured contact center environment.

The role offers benefits, paid time off, training, and a leadership development program. You’ll work with multiple systems, document interactions, and support customers with benefits, eligibility and

Qualifications

• Clear written and verbal communication skills are essential for handling health insurance inquiries.
• Empathy and dependability help you manage emotionally demanding moments.
• Strong listening and organizational abilities are needed to follow processes across channels.
• Ability to work in a changing environment and follow a fixed schedule is required.

Responsibilities

• Research and handle questions about benefits, eligibility, payments and quality-of-care concerns.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or upscale inquiries when needed.
• Explain policies, procedures and benefit details.
• Document each interaction clearly in the tracking system.
• Offer timely and accurate solutions through inbound and outbound conversations.

Skills

Clear written and verbal communication

Empathy

Strong listening

Time management

Microsoft Office

Typing 30+ wpm

Ability to follow schedules

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is seeking a remote Georgia-based customer service associate for a full-time early career role. You will handle health insurance questions from customers, providers and beneficiaries via phone and email, practicing empathy and clear communication in a structured contact center environment.

The role offers benefits, paid time off, training, and a leadership development program. You’ll work with multiple systems, document interactions, and support customers with benefits, eligibility and