Remote Health Insurance Support Advisor

Morley; Indiana (PA); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Full benefits

Paid time off

Training provided

Leadership development program

Team environment

Job summary

Morley is hiring for a remote, full-time customer service role based in Indiana. You will handle health insurance questions from customers, providers and beneficiaries via phone and email, navigating multiple systems to resolve issues with empathy and professionalism.

You will work in a structured contact center environment with a focus on accuracy, documentation and timely responses. Training is provided and a leadership development program is available to support growth.

Qualifications

• Clear written and verbal communication required.
• Ability to review in-depth info and reach logical conclusions.
• Basic math skills for payment questions.
• Empathy and dependability essential.
• Strong listening, organization, multitasking and time management.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, and other issues.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or escalate inquiries when needed.
• Explain policies and benefit details.
• Document each interaction in the tracking system.
• Offer timely solutions through inbound/outbound conversations.

Skills

Clear communication

Empathy

Active listening

Problem solving

Time management

Microsoft Office

Typing 30+ wpm

Self-motivation

Education

High school diploma or equivalent

Customer service experience

Tools

Microsoft Office

Job description

Morley is hiring for a remote, full-time customer service role based in Indiana. You will handle health insurance questions from customers, providers and beneficiaries via phone and email, navigating multiple systems to resolve issues with empathy and professionalism.

You will work in a structured contact center environment with a focus on accuracy, documentation and timely responses. Training is provided and a leadership development program is available to support growth.