Remote Health Insurance CSR - Multichannel Support

Oscar; United States; Remote; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

11 holidays

Paid sick time

Parental leave

401(k)

Life and disability insurance

Wellness reimbursements

Job summary

Oscar is seeking a Customer Service Representative to join our Member and Provider Services team. This remote role is open to candidates who reside in Arizona, with occasional travel for team meetings and company events.

You will handle daily activities involved in running a health insurance company, including member interactions and back‑office tasks, reporting to the Concierge Operations Manager and collaborating with partners.

Qualifications

• 1+ year of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Responsibilities

• Develop an understanding of Oscar processes, procedures, and tools.
• Interact with members, brokers, providers, and Oscar vendors through multiple channels.
• Manage an assigned caseload with service delivery, productivity and quality.
• Support leadership by identifying issues through escalation pathways.
• Monitor and track health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with PHI, regulatory, and compliance standards.

Skills

High-volume CS

Spanish/English bilingual

Data entry accuracy

Google Workspace

Analytical skills

MS Office

Education

High school diploma or GED

Job description

Oscar is seeking a Customer Service Representative to join our Member and Provider Services team. This remote role is open to candidates who reside in Arizona, with occasional travel for team meetings and company events.

You will handle daily activities involved in running a health insurance company, including member interactions and back‑office tasks, reporting to the Concierge Operations Manager and collaborating with partners.