Remote Bilingual Health Insurance Support Specialist

Oscar; United States; Remote; USD 26,174 - 27,552; Full time

Benefits offered by this job

Benefits package

15 days vacation per year

Job summary

Oscar, the first health insurance company built around a full-stack technology platform, seeks a bilingual customer service and production associate working remotely from Arizona. You will handle daily activities, customer interactions, and back-office tasks following SOPs, reporting to the Concierge Operations Manager.

This role offers base hourly pay of $19 with a potential extra $1 per hour after bilingual assessment, benefits, and 15 days of vacation accrual per year.

Qualifications

• Bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Responsibilities

• Develop a comprehensive understanding of Oscar’s current processes, procedures, and tools.
• Work with members, brokers, providers, and Oscar vendors through multiple channels as needed.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards related to member PHI.
• Ensure compliance with all applicable laws and regulations.
• Perform other duties as assigned.

Skills

Bilingual in Spanish and English

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar, the first health insurance company built around a full-stack technology platform, seeks a bilingual customer service and production associate working remotely from Arizona. You will handle daily activities, customer interactions, and back-office tasks following SOPs, reporting to the Concierge Operations Manager.

This role offers base hourly pay of $19 with a potential extra $1 per hour after bilingual assessment, benefits, and 15 days of vacation accrual per year.