Remote Health Insurance Support Specialist (Bilingual)

Oscar Health, Inc.; Atlanta (GA); Remote; USD 26,000 - 29,000; Full time

Job summary

Oscar Health, Inc. is seeking a Customer Service Representative to join our Member and Provider Services team. This remote, Georgia-based role handles daily customer interactions and back office tasks following SOPs.

You will report to the Team Lead and work with members, brokers, and providers across channels, maintaining quality and productivity while complying with PHI and applicable regulations.

The position offers $19–$21 per hour plus benefits and 15 days vacation per year.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience preferred.

Responsibilities

• Develop understanding of processes, procedures, and tools of the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors across channels as needed.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support leadership by identifying issues through escalation pathways.
• Monitor and track health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure timely turnaround.
• Participate in process improvement projects.
• Comply with PHI and applicable laws and regulations.
• Other duties as assigned.

Skills

Spanish language

Analytical skills

Data entry

Google Suite

Microsoft Office

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar Health, Inc. is seeking a Customer Service Representative to join our Member and Provider Services team. This remote, Georgia-based role handles daily customer interactions and back office tasks following SOPs.

You will report to the Team Lead and work with members, brokers, and providers across channels, maintaining quality and productivity while complying with PHI and applicable regulations.

The position offers $19–$21 per hour plus benefits and 15 days vacation per year.