Customer Service Representative (Remote AZ)

Oscar; United States; Remote; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

11 holidays

Paid sick time

Parental leave

401(k)

Life and disability insurance

Wellness reimbursements

Job summary

Oscar is seeking a Customer Service Representative to join our Member and Provider Services team. This remote role is open to candidates who reside in Arizona, with occasional travel for team meetings and company events.

You will handle daily activities involved in running a health insurance company, including member interactions and back‑office tasks, reporting to the Concierge Operations Manager and collaborating with partners.

Qualifications

• 1+ year of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Responsibilities

• Develop an understanding of Oscar processes, procedures, and tools.
• Interact with members, brokers, providers, and Oscar vendors through multiple channels.
• Manage an assigned caseload with service delivery, productivity and quality.
• Support leadership by identifying issues through escalation pathways.
• Monitor and track health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with PHI, regulatory, and compliance standards.

Skills

High-volume CS

Spanish/English bilingual

Data entry accuracy

Google Workspace

Analytical skills

MS Office

Education

High school diploma or GED

Job description

Hi, we’re Oscar. We’re hiring a Customer Service Representative to join our Member and Provider Services team.

About the role

This role is a volume‑driven customer service and production‑based role that handles the daily activities involved in running a health insurance company, including customer interactions and back‑office tasks following standard operating procedures.

You will report into the Concierge Operations Manager.

Work Location

This is a remote position, open to candidates who reside in Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency

The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work‑in‑progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 1+ years of experience in a high‑volume or customer‑focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Bonus points

• Strong quantitative or analytical skills focused on identifying or solving problems.
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care—an experience made whole by our unique backgrounds and perspectives.

Benefits

Full‑time employees are eligible for benefits including medical, dental, and vision benefits; 11 paid holidays; paid sick time; paid parental leave; 401(k) plan participation; life and disability insurance; and paid wellness time and reimbursements.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents

For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.