Customer Service Representative (Remote TX)

Oscar; United States; Remote; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan participation

11 paid holidays

Paid sick time

Paid parental leave

Life and disability insurance

Paid wellness time

Job summary

Oscar is hiring a Customer Service Representative to join our Member and Provider Services team. This remote role serves our members and partners, reporting to the Concierge Operations Manager.

You will handle high-volume inquiries, maintain standards, and support back-office tasks, with occasional travel for team meetings and company events. Requires 1+ year in a high-volume setting and healthcare exposure; bilingual Spanish/English is a bonus.

Qualifications

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Responsibilities

• Develop a comprehensive understanding of Oscar's processes, procedures, and tools.
• Interact with members, brokers, providers, and Oscar vendors through multiple channels as needed.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality.
• Foster working relationships with all partners.
• Support leadership by identifying issues through escalation pathways.
• Monitor health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure timely turnaround.
• Participate in process improvement projects.
• Comply with PHI and all applicable laws and regulations.
• Other duties as assigned.

Skills

Analytical skills

Bilingual Spanish and English

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Hi, we’re Oscar. We’re hiring a Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. You will report into the Concierge Operations Manager.

Work Location

This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay & Benefits

The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Full‑time employees are eligible for benefits including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work‑in‑progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Comply with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Bonus Points

• Strong quantitative or analytical skills focused on identifying or solving problems.
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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