Remote CDC Info Support Specialist

Maximus; Denver (CO); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Equipment provided after training

Remote work from home

Job summary

Maximus is recruiting for a call center, Customer Service Rep II, to support the CDC INFO program. The role involves handling inbound inquiries via phone, email, and chat, using CRM systems, and providing accurate information on health topics with strong customer service standards.

Training is scheduled Monday–Friday 8:00 AM to 4:30 PM ET, followed by an 11:30 AM–8:00 PM ET schedule. Candidates must have a high school diploma and at least 6 months of customer service experience, and be capable

Qualifications

• High School diploma or equivalent.
• 6 months of customer service experience.
• Must speak and write English clearly and professionally.
• Successfully complete the Customer Service assessment.
• Empathetic, effective communicator with strong listening and problem-solving skills.

Responsibilities

• Provide customer service across channels (phone, email, chat, letters).
• Use CRM and other systems to track, gather information, and troubleshoot.
• Refer callers to materials or senior staff when needed.
• Meet QA and performance metrics; suggest process improvements.

Skills

Active listening

Clear communication

Research skills

English (US)

Education

High School Diploma

Tools

CRM software

MS Word / Outlook

Job description

Maximus is recruiting for a call center, Customer Service Rep II, to support the CDC INFO program. The role involves handling inbound inquiries via phone, email, and chat, using CRM systems, and providing accurate information on health topics with strong customer service standards.

Training is scheduled Monday–Friday 8:00 AM to 4:30 PM ET, followed by an 11:30 AM–8:00 PM ET schedule. Candidates must have a high school diploma and at least 6 months of customer service experience, and be capable