Remote CDC INFO Call Center Rep II

Maximus; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

Maximus is hiring a Customer Service Rep II to support the CDC INFO program, delivering vital health information. This role involves providing customer service via phone, email, or chat while working from home during the training period with flexible shift options.

The ideal candidate will have at least 6 months of customer service experience and be proficient in English. Essential skills include excellent communication, problem-solving, and teamwork abilities. EEO employer providing accommodations for applicants.

Qualifications

• Minimum six months of customer service experience required.
• Must be able to speak and write English clearly and professionally.
• Previous experience with phone systems is preferred.

Responsibilities

• Provide customer service via phone, email, or chat.
• Track and troubleshoot inquiries using a computerized system.
• Provide feedback on call trends and processes.

Skills

Customer service experience

Effective communication

Problem solving skills

Listening skills

MS Word and Outlook proficiency

Interpersonal skills

Education

High School diploma or equivalent

Tools

PC

Job description

Maximus is hiring a Customer Service Rep II to support the CDC INFO program, delivering vital health information. This role involves providing customer service via phone, email, or chat while working from home during the training period with flexible shift options.

The ideal candidate will have at least 6 months of customer service experience and be proficient in English. Essential skills include excellent communication, problem-solving, and teamwork abilities. EEO employer providing accommodations for applicants.