Front Desk Patient Experience Specialist

15 Foundation Medical Partners Inc; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & dental coverage

Vision coverage

Life insurance

Disability insurance

Tuition reimbursement

403(b) retirement plan

Job summary

SolutionHealth is seeking a Patient Service Representative in the United States. You will be the first point of contact, handling patient registration, scheduling, and referrals while supporting daily practice operations. You will manage check-in/out, collect payments, and maintain accurate records in the EMR.

You will respond to inquiries with empathy, work with a team, and ensure compliance with HIPAA. The role includes rotating weekend/holiday coverage and opportunities for training and

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows-based office software applications.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with policy.
• Schedule appointments, tests, and referrals with required authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support PCMH initiatives and practice workflows.
• Provide reception coverage, including rotating weekend and holiday schedules.
• Maintain HIPAA compliance and organizational policies.
• Participate in required training, in-services, and ongoing professional development.

Skills

Customer service

Reception & front-desk

Verbal & written communication

Windows Office

Multitasking

Attention to detail

Confidentiality

Education

High School Diploma or GED

Tools

Windows Office

Electronic Medical Records (EMR)

Job description

SolutionHealth is seeking a Patient Service Representative in the United States. You will be the first point of contact, handling patient registration, scheduling, and referrals while supporting daily practice operations. You will manage check-in/out, collect payments, and maintain accurate records in the EMR.

You will respond to inquiries with empathy, work with a team, and ensure compliance with HIPAA. The role includes rotating weekend/holiday coverage and opportunities for training and