Remote Health Care Support Specialist

State Collection Service, Inc.; Nashville (TN); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, payments, and financial assistance in a high-tech, fast-paced team environment. You will follow strict HIPAA, FCRA, and FDCPA guidelines, work flexible shifts including evenings and Saturdays, and receive comprehensive benefits with paid time off after 90 days.

Qualifications

• 1+ years’ experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, healthcare insurance and/or administration preferred
• Ability to work in a fast-paced, deadline-driven environment
• Strong organizational skills and multi-tasking abilities
• Willingness to work evenings and Saturdays as needed
• Bilingual candidates will support bilingual calls

Responsibilities

• Make and answer calls on behalf of the client to resolve billing and payment issues
• Respond to information requests from patients/account holders clearly and thoroughly
• Pursue payment or payment arrangements as appropriate
• Follow client-specific policies and protocols
• Investigate and respond to client inquiries
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPAA and other laws

Skills

Call center experience

Medical terminology

Organization

Bilingual

Team player

Job description

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, payments, and financial assistance in a high-tech, fast-paced team environment. You will follow strict HIPAA, FCRA, and FDCPA guidelines, work flexible shifts including evenings and Saturdays, and receive comprehensive benefits with paid time off after 90 days.