Remote Health Care Navigator

Optum; Torrance (CA); Remote; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k plan

Job summary

Optum is hiring a Health Enhancement Coordinator to welcome and orient prospective patients, coordinate services, and ensure continuity of care across the care continuum. You will gather data, refer resources, and serve as the main contact for the Health Enhancement/Education team to support patient outcomes.

This role allows remote work from anywhere in the U.S. with some locations requiring office presence.

Qualifications

• High school diploma, GED, or equivalent.
• 1+ years and including 3+ years of experience in a healthcare setting
• Computer literate
• Health literacy and cultural awareness skills to effectively coordinate patient centric care
• Basic understanding of managed care principles
• Understanding Medicare and MediCal / Medicaid benefits
• Basic Microsoft Office skills
• Demonstrated ability to work with multiple computer platforms simultaneously
• Proven outstanding customer service skills
• Proven excellent verbal and written communication skills with ability to read, write, speak, and understand English clearly
• Proven good critical thinking skills and resourcefulness
• Demonstrated ability to solve problems effectively assist patients with issues and challenges
• Demonstrated ability to perform multiple tasks
• Demonstrated ability to manage workload and complete assigned tasks within designated timeframes
• Bilingual in English and needed language (based upon demographic needs of panel)

Responsibilities

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each internal and external customer
• Contact patients to participate in Health Enhancement/Education programs for chronic condition management delivered by the health enhancement department, and documents correspondences
• Ensures timely outreach to patient population and serves as a primary point of contact between patient and Health Enhancement/Education team to address questions
• Confirms patient understanding of programs available and provides information to patients on available tools, resources, appropriate and new services available
• Ensures ongoing coordinated management of patient care with appropriate resource allocations, referrals and notifications
• Notifies the Health Enhancement/Education team of patient requests, need for referral, and facilitate referrals
• Facilitates enrollment to health enhancement programs and other community-based assistance
• Assists in care delivery through the provision of scripted health education and monitoring
• Expedites completion of referrals, coordinates program scheduling and follow ups
• Meets or exceeds productivity targets
• Uses, protects, and discloses PHI only in accordance with HIPAA standards

Skills

Customer service

Verbal & written communication

Health literacy

Microsoft Office

Bilingual English + language

Multitasking

Critical thinking

Education

High school diploma, GED, or equivalent

Job description

Optum is hiring a Health Enhancement Coordinator to welcome and orient prospective patients, coordinate services, and ensure continuity of care across the care continuum. You will gather data, refer resources, and serve as the main contact for the Health Enhancement/Education team to support patient outcomes.

This role allows remote work from anywhere in the U.S. with some locations requiring office presence.