Remote Health Billing & Support Specialist

CVS Health Corporation; Kentucky; Hybrid; USD 48,712,000 - 97,710,000; Full time

Job summary

CVS Health Corporation is seeking a Customer Service Representative for a remote role supporting long-term care residents, responsible parties, and facility partners. You will handle billing inquiries, verify payer information, and ensure accurate processing while maintaining compliance and documentation.

The position offers standard full-time hours, a base pay range of $17.00–$34.15 per hour, and a benefits package.

Qualifications

• 1+ year of experience in a high-volume call center.
• 1+ year of experience with health insurance billing including Medicaid, Medicare and/or Part D.
• 1+ year of experience in a remote, work-from-home environment.
• Willingness to work Monday–Friday from 10:00am–6:30pm EST.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Serve as the primary customer support resource for residents, responsible parties and facility staff regarding inquiries and billing concerns.
• Collect, review and verify account information including billing details, payer information and coding.
• Update and document customer account activities within servicing platforms.
• Identify discrepancies in account status and drive resolution.
• Conduct outbound calls to reconcile account issues and outstanding balances.
• Process customer payments accurately and follow up to ensure proper posting.

Skills

Call center experience

Health insurance billing

Remote work

MS Office

Education

High school diploma

Associate’s degree

Tools

Excel

Outlook

Word

Job description

CVS Health Corporation is seeking a Customer Service Representative for a remote role supporting long-term care residents, responsible parties, and facility partners. You will handle billing inquiries, verify payer information, and ensure accurate processing while maintaining compliance and documentation.

The position offers standard full-time hours, a base pay range of $17.00–$34.15 per hour, and a benefits package.