Remote Patient Billing & Reimbursement Specialist

CVS Health Corporation; Northern (KY); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking an Inbound Patient Account Services Coordinator to provide high-quality patient billing support from a remote location. You will help patients navigate complex billing and reimbursement processes while documenting interactions and following up on issues.

The role emphasizes empathy, timely responses, and collaboration with CVS Specialty and Revenue Cycle teams to ensure accurate eligibility screening and effective payment plans.

Qualifications

• 6 months experience in healthcare billing, reimbursement, collections practices.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Empathy and emotional support in patient interactions.

Responsibilities

• Develop understanding of CVS Specialty processes and patient journey.
• Help patients navigate billing and reimbursement processes.
• Build trust with patients through meaningful conversations.
• Document interactions in Revenue Cycle systems accurately.
• Record and follow up on patient concerns and outcomes.
• Identify eligibility for payment plans.

Skills

Healthcare billing understanding

Customer service skills

Empathy

Independent worker

Education

High-school diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

CVS Health Corporation is seeking an Inbound Patient Account Services Coordinator to provide high-quality patient billing support from a remote location. You will help patients navigate complex billing and reimbursement processes while documenting interactions and following up on issues.

The role emphasizes empathy, timely responses, and collaboration with CVS Specialty and Revenue Cycle teams to ensure accurate eligibility screening and effective payment plans.