Remote Healthcare Billing & Customer Support Specialist

CVS Health Corporation; Columbus (OH); Remote; USD 23.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Wellness Programs

Zusammenfassung

Omnicare is seeking a Customer Service Representative to support long-term care residents, families, and facilities via phone. You will verify billing, reconcile accounts, process payments, and ensure compliance with company policies and regulatory requirements.

The role focuses on delivering exceptional customer support, resolving inquiries, and maintaining accurate documentation in a remote, work-from-home environment.

Qualifikationen

• 1+ year of experience in a high-volume call center environment.
• 1+ year of experience with health insurance billing, including Medicaid, Medicare, and/or Medicare Part D.
• 1+ year of experience in a remote, work-from-home environment.
• Willingness to work Monday-Friday from 10:00am-6:30pm EST.
• Demonstrated proficiency in working multiple systems simultaneously, as well as with Microsoft Office (Outlook, Word, Excel).

Aufgaben

• Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns.
• Collect, review, and verify account-specific information, including billing details, insurance coverage, payer information, and applicable coding.
• Update, maintain, and document customer account activities within designated work campaigns and servicing platforms.
• Review account status to verify accuracy, identify discrepancies, and take appropriate action to progress accounts toward resolution.
• Conduct outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances.
• Process customer payments accurately and perform follow-up activities to ensure proper posting and account resolution.
• Research and resolve billing questions, payment concerns, and account discrepancies in a professional and timely manner.
• Maintain detailed and accurate documentation of all customer interactions and account activity.
• Ensure compliance with all federal and state regulations, company policies, privacy standards, and departmental procedures.
• Participate in corporate campaigns, special projects, and strategic initiatives that support organizational goals and leadership-directed objectives.
• Collaborate with internal departments to resolve customer concerns and improve overall service delivery.
• Meet established performance, quality, and productivity standards while delivering a positive customer experience.
• Perform other duties as needed.

Kenntnisse

Call center experience

Health insurance billing

Remote work experience

Microsoft Office

Ausbildung

High school diploma or GED

Jobbeschreibung

Omnicare is seeking a Customer Service Representative to support long-term care residents, families, and facilities via phone. You will verify billing, reconcile accounts, process payments, and ensure compliance with company policies and regulatory requirements.

The role focuses on delivering exceptional customer support, resolving inquiries, and maintaining accurate documentation in a remote, work-from-home environment.