Remote Health Insurance Billing Specialist

MaineGuide; Maine; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Annual bonus eligibility

Job summary

CVS Health / Omnicare is seeking a Customer Service Representative to serve as the primary contact for long-term care residents and facilities. This role focuses on billing accuracy, payment processing, and compliance, with outbound calls to reconcile accounts and resolve balances.

Responsibilities include verifying insurance details, updating accounts, and resolving inquiries in a timely, professional manner while maintaining thorough documentation and adherence to policies.

Qualifications

• 1+ year in a high-volume call center environment.
• 1+ year experience with health insurance billing including Medicaid/Medicare.
• 1+ year experience in a remote, work-from-home role.
• Willingness to work Monday-Friday 10:00am-6:30pm EST.
• Proficient with Microsoft Office applications.

Responsibilities

• Serve as primary customer support resource for residents and facility staff.
• Verify billing details, insurance coverage, payer information and coding.
• Document customer account activities and service interactions.
• Reconcile accounts, process payments, and ensure proper posting.
• Research and resolve billing questions and discrepancies promptly.
• Maintain compliance with regulations and company policies.
• Collaborate with internal departments to improve service delivery.

Skills

High-volume call center

Health insurance billing

Remote work experience

Microsoft Office (Outlook, Word, Excel

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

CVS Health / Omnicare is seeking a Customer Service Representative to serve as the primary contact for long-term care residents and facilities. This role focuses on billing accuracy, payment processing, and compliance, with outbound calls to reconcile accounts and resolve balances.

Responsibilities include verifying insurance details, updating accounts, and resolving inquiries in a timely, professional manner while maintaining thorough documentation and adherence to policies.