Remote Health Benefits Operations Manager

HealthEquity; Draper (UT); Remote; USD 80,000 - 123,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

401(k) match

Paid time off

Job summary

HealthEquity is seeking a Manager of Service Operations Support to oversee the Operations Team, shaping strategic goals and directing staff actions. This remote role partners with leadership and vendors to optimize processes, ensure secure handling of information, and drive performance improvements.

The candidate will manage hiring, training, performance, and disciplinary actions for direct reports, while coordinating with legal, product, finance, and client services to meet organizational

Qualifications

• Experience leading teams and managing operations or service delivery functions.
• Strong customer service orientation and problem-solving skills.
• Excellent planning and time management with ability to handle multiple projects.

Responsibilities

• Direct reports: hiring, scheduling, training, coaching, performance reviews.
• Collaborate with cross-functional teams to improve processes and meet department goals.
• Provide regular status updates and reports to leadership on initiatives.

Skills

Team leadership

Operations management

Project management

Communication

Education

Bachelor's degree in business management or related preferred

Job description

HealthEquity is seeking a Manager of Service Operations Support to oversee the Operations Team, shaping strategic goals and directing staff actions. This remote role partners with leadership and vendors to optimize processes, ensure secure handling of information, and drive performance improvements.

The candidate will manage hiring, training, performance, and disciplinary actions for direct reports, while coordinating with legal, product, finance, and client services to meet organizational