Remote Client Services Manager

Healthequity; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Remote-first culture

Uncapped PTO

Parental leave

Tuition assistance

Job summary

HealthEquity is a health care financial technology company focused on empowering consumers to manage healthcare spending and saving through HSAs and related accounts. The company emphasizes a remote-first culture with immersive onboarding and opportunities for professional growth.

The role leads a customer service/operations team, driving excellent client service, cross-functional collaboration, and data-driven decision making in a remote environment.

Qualifications

• 4+ years in a leadership role in customer service or operations.
• Technologically savvy with proficiency in Teams, Outlook, and Power BI.
• Excellent communication and a passion for delivering stellar client service.

Responsibilities

• Manage and carry out personnel actions for direct reports, including hiring, training, scheduling, and performance management.
• Monitor team performance, provide on-the-spot coaching, and address escalated calls from employers and brokers.
• Foster a positive, engaging remote culture that empowers team members to thrive.

Skills

Leadership

Customer service

Communication

Power BI

Microsoft Teams

Outlook

Tools

Microsoft Teams

Outlook

Power BI

Job description

HealthEquity is a health care financial technology company focused on empowering consumers to manage healthcare spending and saving through HSAs and related accounts. The company emphasizes a remote-first culture with immersive onboarding and opportunities for professional growth.

The role leads a customer service/operations team, driving excellent client service, cross-functional collaboration, and data-driven decision making in a remote environment.