Remote Service Operations Lead

HealthEquity, Inc.; United States; Remote; USD 80,000 - 123,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

Dependent care FSA match

Uncapped paid time off

Paid parental leave

401(k) match

Education assistance

Gym and fitness reimbursement

Wellness program incentives

Job summary

HealthEquity, Inc. is seeking a Service Ops Support Manager responsible for directing operational functions within the Operations Team.

You’ll help shape strategic goals with senior leadership, manage staff actions, and drive efficiency across departments with a focus on security and confidentiality of client information. The role requires strong leadership, experience in account management and operations, and the ability to work with multiple stakeholders to deliver improvements and measure

Qualifications

• Knowledge of operations management or related field through college or experience.
• Ability to monitor, supervise and oversee day-to-day operations with 7+ years of experience in related functions.
• Strong leadership, communication and analytic skills.

Responsibilities

• Oversee personnel actions for direct reports, including hiring, scheduling, training and evaluating.
• Take part in special projects requested by senior leadership or clients.
• Collaborate with communications, marketing, legal, compliance, product, finance and vendor management to improve processes.

Skills

Operations management

Leadership

Customer service orientation

Education

Bachelors degree

Job description

HealthEquity, Inc. is seeking a Service Ops Support Manager responsible for directing operational functions within the Operations Team.

You’ll help shape strategic goals with senior leadership, manage staff actions, and drive efficiency across departments with a focus on security and confidentiality of client information. The role requires strong leadership, experience in account management and operations, and the ability to work with multiple stakeholders to deliver improvements and measure