Remote Guest Experience Supervisor

Sales Match; Scottsdale (AZ); Remote; USD 26,174 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision insurance options

Paid time off and holiday pay

Employee discounts on accommodations

Professional development opportunities

Job summary

A hospitality management company is looking for a Remote Guest Services Supervisor to lead the front desk team and ensure excellent guest experiences. The ideal candidate will have at least 2 years of supervisory experience in hospitality, strong communication skills, and a focus on service excellence. Responsibilities include managing daily operations, addressing guest inquiries, and training new team members. Competitive pay and benefits offered, including health insurance and paid time off.

Qualifications

• 2+ years of supervisory experience in hospitality or customer service.
• Strong communication skills and problem-solving abilities.
• Ability to train and onboard new staff.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Address guest inquiries and complaints promptly.
• Coordinate with housekeeping and maintenance departments.

Skills

Communication

Problem-solving

Organizational skills

Leadership

Guest satisfaction

Education

High school diploma or equivalent

Degree in Hospitality Management (preferred)

Tools

Hotel management systems

Job description

A hospitality management company is looking for a Remote Guest Services Supervisor to lead the front desk team and ensure excellent guest experiences. The ideal candidate will have at least 2 years of supervisory experience in hospitality, strong communication skills, and a focus on service excellence. Responsibilities include managing daily operations, addressing guest inquiries, and training new team members. Competitive pay and benefits offered, including health insurance and paid time off.