Remote Guest Services Coordinator: VIP Experiences & Perks

Sales Match; Omaha (NE); Remote; USD 23,419 - 31,684; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and sick leave

Employee discounts on services and stays

Job summary

A hospitality service provider is seeking a Remote Guest Services Coordinator to ensure guests have a seamless experience. This role involves welcoming guests, coordinating activities, and addressing inquiries in a timely manner. Ideal candidates will have at least 13 years of customer service experience, excellent communication skills, and knowledge of hotel management systems. Competitive hourly pay of $17 - $23, along with benefits like health insurance and paid time off, are offered.

Qualifications

• 13 years of experience in customer service or hospitality.
• Calm under pressure with a guest-first approach.
• Familiarity with local attractions is a plus.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Coordinate guest activities and make reservations.
• Address guest inquiries and resolve concerns quickly.

Skills

Excellent communication

Multitasking

Organizational skills

Proactive customer service

Education

High school diploma or equivalent

Degree in Hospitality or related field

Tools

Hotel management systems

Reservation software

Job description

A hospitality service provider is seeking a Remote Guest Services Coordinator to ensure guests have a seamless experience. This role involves welcoming guests, coordinating activities, and addressing inquiries in a timely manner. Ideal candidates will have at least 13 years of customer service experience, excellent communication skills, and knowledge of hotel management systems. Competitive hourly pay of $17 - $23, along with benefits like health insurance and paid time off, are offered.