Remote Guest Experience Specialist — Reservations & Support

Travel With Sann; San Francisco (CA); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Fully remote

Onboarding and training

Professional development

Resources and online systems

Job summary

Travel With Sann is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, coordination, and proactive follow-up.

The ideal candidate enjoys helping people, works well remotely, and maintains a high standard of professional service. You will research options, confirm bookings, and respond promptly to inquiries while keeping client

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Research online

Multitasking

Email/digital tools

Problem solving

Guest service

Job description

Travel With Sann is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, coordination, and proactive follow-up.

The ideal candidate enjoys helping people, works well remotely, and maintains a high standard of professional service. You will research options, confirm bookings, and respond promptly to inquiries while keeping client