Remote Guest Experience Concierge

Travelwithsan; San Francisco (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This role is ideal for someone who enjoys helping people and takes pride in attentive, professional service. Fully remote with onboarding and ongoing development, plus access to online systems and resources.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Interpersonal skills

Customer-service mindset

Organization

Attention to detail

Online research

Multitasking

Email and digital platforms

Problem-solving

Follow-up

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This role is ideal for someone who enjoys helping people and takes pride in attentive, professional service. Fully remote with onboarding and ongoing development, plus access to online systems and resources.