Senior Customer Success Manager, SaaS Growth

SupportFinity™; New York (NY); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

401k Matching Program

Professional Development Reimbursement

Flexible Time Off

Medical, Dental, Vision

Employee Assistance Program

Parental Leave

Discounts on fitness clubs and travel

Job summary

SupportFinity™ is searching for a Manager, Customer Success in New York, NY, to lead a high-performing team focused on customer satisfaction. You will manage performance, ensure effective workflows, and drive team engagement.

The ideal candidate will have over 5 years of Customer Success experience, with at least 2 years in people management. This role offers a hybrid work model, strong benefits including 401k matching, and a commitment to employee wellbeing.

Qualifications

• Minimum of 5 years of experience in Customer Success.
• 2+ years of people management experience, including coaching.
• Strong communication skills and comfort with technology.

Responsibilities

• Lead and develop a team of Customer Success Managers.
• Manage daily workflow to ensure customer satisfaction.
• Foster relationships with Sales Management to support growth.

Skills

Customer Success Experience

People Management

Presentation Skills

MS Office Suite

Tools

Gainsight

Zendesk

Salesforce

Job description

SupportFinity™ is searching for a Manager, Customer Success in New York, NY, to lead a high-performing team focused on customer satisfaction. You will manage performance, ensure effective workflows, and drive team engagement.

The ideal candidate will have over 5 years of Customer Success experience, with at least 2 years in people management. This role offers a hybrid work model, strong benefits including 401k matching, and a commitment to employee wellbeing.