Remote Growth CSM: Adoption, Expansion & Renewals

United States Digital Space LLC; United States; Remote; USD 97,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision coverage

Life & disability insurance

Employee stock purchase program

EAP (Employee Assistance Program)

Holidays and paid time off

HSA/FSA accounts

Job summary

BILL is hiring a Growth Customer Success Manager to manage a book of SMB customers, driving product adoption, expansions, and renewals across our financial automation platform. You will own relationships with controllers and accounting leads, prioritising time across accounts and coordinating with Scaled CSM teammates.

You will proactively monitor health, run executive reviews, and identify expansion opportunities through discovery and pipeline building.

Qualifications

• 3+ years in customer-facing, revenue-owning SaaS roles (such as CSM or Account Manager).
• Experience managing SMB or growth-segment accounts, renewals and identifying expansion opportunities.
• Ability to independently prioritise a book of business and determine high-/low-touch accounts.
• Proven track record of monitoring customer health and addressing churn risks.
• Strong communication and presentation skills for finance leaders and controllers.

Responsibilities

• Drive product adoption, expansion/upsell, and renewals to meet monthly quota.
• Monitor customer health, utilization, and spend trends to catch churn early and identify expansion.
• Prepare and deliver executive business reviews tailored to goals and health metrics.
• Drive adoption across AP/AR/S&E product suite with demos and best-practice guidance.
• Uncover cross-sell and pipeline opportunities through discovery.

Skills

Customer-facing roles

Revenue ownership

SaaS experience

Quota attainment

Job description

BILL is hiring a Growth Customer Success Manager to manage a book of SMB customers, driving product adoption, expansions, and renewals across our financial automation platform. You will own relationships with controllers and accounting leads, prioritising time across accounts and coordinating with Scaled CSM teammates.

You will proactively monitor health, run executive reviews, and identify expansion opportunities through discovery and pipeline building.